This policy explains how Nexcode Digital Sdn. Bhd. delivers digital codes, prepaid vouchers, gift cards and other digital products. All products we sell are delivered electronically — there is no physical shipment, courier or tracking number involved. It should be read together with our Terms & Conditions.
Because our products are digital, "delivery" means issuing a code, voucher or activation key to the email address you provide at checkout, not dispatching a physical parcel. This policy sets expectations for how and when that happens.
Codes are delivered by email to the delivery email address entered at checkout. We do not deliver codes by SMS, courier or in person unless separately agreed in writing for a specific order.
Most codes are delivered within minutes of payment being confirmed. Orders placed outside business hours, or requiring manual verification for larger denominations or bulk quantities, may take up to one business day. Where a delay beyond this is expected, we will notify you by email.
Codes are issued only after payment has been received and verified in our account. We do not deliver codes on the promise of a pending or unconfirmed payment, as this exposes both parties to fraud risk.
You are responsible for entering a correct and accessible delivery email address at checkout. If a code is sent to an email address you provided incorrectly, we will re-send it once to a corrected address at no charge upon verification of your order, but are not responsible for a code becoming inaccessible due to an email address error you did not report.
If you have not received a code within the timeframe stated in Clause 3, first check your spam or junk folder, then contact us at nexcode_dig@outlook.com with your order reference. We will confirm delivery status and re-send or investigate as needed.
Some gift cards, subscription vouchers and software codes are restricted to a specific country, region or platform account by the issuing brand. This restriction is stated on the product listing where applicable. It is the Client's responsibility to confirm a code is compatible with their account or region before purchase.
For bulk code orders, we can deliver a consolidated list of codes in a single email or spreadsheet on request, rather than one email per code. Bulk orders above a certain value may require additional verification before codes are issued, which will be communicated at the time of order.
For delivery enquiries or undelivered code reports, contact nexcode_dig@outlook.com or call +6017-617 6379, quoting your order reference. our contact address is Lot 2.01A, Level 2, Nu Sentral Shopping Centre, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.