This Privacy Policy explains how Nexcode Digital Sdn. Bhd. ("Nexcode", "we", "us", "our") collects, uses, discloses and protects personal data in the course of our business, in accordance with the Personal Data Protection Act 2010 of Malaysia ("PDPA"). It applies to customers, enquirers and website visitors who provide us with personal data.
The data controller responsible for personal data described in this policy is Nexcode Digital Sdn. Bhd., based in Malaysia, with its contact address at Lot 2.01A, Level 2, Nu Sentral Shopping Centre, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.
Depending on how you interact with us, we may collect: your full name; company name; email address (including the delivery email address a code is sent to); phone number; order details including product categories and quantities; payment reference information (we do not store full card numbers); and any other information you choose to include in an enquiry or order.
We collect personal data directly from you when you submit our website enquiry form, email or call us, place an order at checkout, or otherwise communicate with us. We do not purchase personal data from third-party data brokers or list vendors.
We use personal data to: prepare and send quotations; process orders and verify codes before issuing them; deliver codes to the email address you provide; issue invoices and process payments; respond to enquiries, code disputes and support requests; and, where you have given consent, send updates about new products or promotions. We do not use personal data for automated decision-making that produces legal or similarly significant effects on individuals.
We process personal data on the basis that you have provided it voluntarily for the purpose of obtaining a quotation, placing an order, or otherwise engaging our services, which constitutes consent under the PDPA, and because processing is necessary to perform a contract with you or to take steps at your request before entering into one. Where we rely on consent for optional communications, such as marketing updates, you may withdraw that consent at any time as described in Clause 9.
We retain personal data for as long as necessary to fulfil the purpose it was collected for, to satisfy accounting and tax record-keeping obligations under Malaysian law (generally seven years from the relevant transaction), and to resolve any dispute over a code's validity or defend a legal claim.
We apply reasonable administrative and technical safeguards to protect personal data against unauthorized access, alteration, disclosure or destruction, including restricting access to customer and code records to staff who need it to perform their role. No method of transmission or storage is completely secure, and while we work to protect personal data, we cannot guarantee its absolute security.
Under the PDPA, you have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to withdraw any consent you previously gave for us to process your data for a particular purpose, including marketing communications. To exercise any of these rights, contact us using the details in Clause 13. We will respond within a reasonable time and in accordance with the requirements of the PDPA, noting that withdrawing consent may affect our ability to continue providing services that depend on that data.
Our services are directed at consumers and businesses purchasing digital codes and vouchers. We do not knowingly collect personal data from children, and any personal data submitted to us is expected to belong to an adult authorized to make the purchase.
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. We encourage you to review this page periodically.
Questions, access requests or complaints about how we handle personal data can be directed to nexcode_dig@outlook.com or by phone at +6017-617 6379. our contact address is Lot 2.01A, Level 2, Nu Sentral Shopping Centre, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.